Kingswell Support Service Ltd. Phone: 01332 742526

Created 1/8/2019. Due for Review: 1/8/2020.

Website Privacy Statement

We are Kingswell Support Service Ltd, a company incorporated in England, Wales & Scotland. Our company number is 08999499 and our registered address is Kings Chambers, 34 Queen Street, Derby, DE1 3DS.

(“Kingswell Support Service Ltd” / “we” / “our” / “us“). We are committed to ensuring that your privacy is protected. We will continue to comply with the provisions of the Data Protection Act (“DPA”) until 25 May 2018, after which we will comply with the General Data Protection Regulation ((EU) 2016/679) (“GDPR”) unless and until the GDPR is no longer directly applicable in the UK, together with any national implementing laws, regulations and secondary legislation as amended or updated from time to time in the UK, and any successor legislation to the GDPR and the DPA (together “Data Protection Legislation”). We are the data controller of data you pass to us pursuant to this policy.

This Privacy Policy together with our website terms and conditions and cookie policy] sets out how we collect personal information from you and how the personal information you provide will be processed by us. By visiting the website at kingswellsupportservice.co.uk (the “Website”) you are accepting and consenting to the practices described in this Privacy Policy. If you do not consent, please do not submit any personal data to us.

Terms of Reference:

Service User: this is commonly used by social services.

Client: Kingswell also use the term client as the people supported by Kingswell are in receipt of their own personal budget and purchase the services themselves. They are therefore clients and purchasers.

What information does Kingswell Support Service Ltd hold and how will we use it?

Information you give Kingswell Support Service Ltd: You may give us information about you by completing enquiry forms on the website or by requesting via the website that we send you marketing information. The information you give us may include your name, email address, address/location, phone number and your message.

We will retain this information while we are corresponding with you or providing services to you or to a Service User.

We will retain this information for until it is confirmed whether your referral/you become clients of Kingswell. If you do not become clients after the necessary discussions, then Kingswell will remove your data from their records. However, if you opt in to receive Kingswell newsletter, then we will retain your name and email address solely for this purpose.

Information Kingswell Support Service Ltd collects about you: Kingswell Support Service Ltd may collect the following information from you when you visit the website:

Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and

Information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from the website (including date and time), products you viewed or searched for, page response times, website errors, length of visits to certain pages, page interaction information, methods used to browse away from the page and any phone number used to call our office.

We retain this information for 6 months to help us to determine if improvements need to be made.

Cookies

The Website uses cookies to distinguish you from other users of the website. For detailed information on the cookies we use and the purposes for which we use them, please see our cookie policy (see below).

Use Made of the Information

Kingswell Support Service Ltd may use the information we receive and/or collect about you to fulfil our obligations under any contract we have entered into with you or with a Service User.

Monitor website usage and provide statistics to third parties for the purposes of improving and developing the website and the services we provide via the website

Kingswell Support Service Ltd processes personal information for certain legitimate business purposes, which include some or all the following:

Where we are processing personal data we have obtained via the website on the basis of having obtained consent from you, you have the right to withdraw your consent to the processing of your personal data at any time. If you would like to withdraw your consent or prefer not to receive any of the above-mentioned information (or if you only want to receive certain information from us) please let us know by contacting us via the following webpage www.Kingswellsupportservice.co.uk. Please bear in mind that if you object, this may affect our ability to carry out the tasks above for your benefit.

If you wish to have your information removed from our database or if you do not want us to contact you for marketing purposes (i.e. Newsletter), please let us know by clicking the “Unsubscribe” option in any email we send to you and providing the details requested or by contacting us via the following webpage www.Kingswellsupportservice.co.uk and we will take steps to ensure that this information is deleted as soon as reasonably practicable.

We will not share, sell or distribute any of the information you provide to us (other than as set out in this policy) without your prior consent, unless required to do so by law.

Third Party Sites

Our website may contain links to third party websites, including websites via which you are able to purchase products and services. They are provided for your convenience only and we do not check, endorse, approve or agree with such third-party websites nor the products and/or services offered and sold on them. We have no responsibility for the content, product and/or services of the linked websites. Please ensure that you review all terms and conditions of website use and the Privacy Policy of any such third-party websites before use and before you submit any personal data to those websites.

How Safe is your Information?

We will do our best to protect your personal data but the transmission of information via the Internet is not completely secure. Any such transmission is therefore at your own risk.

Your Rights in Respect of your Data

If any of the information you provide to us via the website changes, please let us know as soon as possible so that we can make the necessary changes to the information we hold for you on our database. If you wish to make any changes to your information, please contact us via the following webpage kingswellsupportservice.co.uk.

If you wish to access or rectify the information, we hold about you, or request that such information be transmitted directly to kingswellsupportservice.co.uk. We shall process your request to access your information within one month of receipt, or we’ll let you know within that timeframe if we need more information from you. We will process your request free of charge.

To request that your information is deleted or if you wish to restrict or object to the processing of your information, please contact us via the following webpage kingswellsupportservice.co.uk.

If you have any complaints about our use of your personal data, please contact us. You also have the right to complain to the relevant supervisory authority in your jurisdiction. In the UK, the supervisory authority is the Information Commissioner’s Office. Contact details for the ICO can be found at https://ico.org.uk/.

If you have any further queries or comments on our Privacy Policy, please contact us via the following webpage kingswellsupportservice.co.uk or you can contact us by emailing [email protected] We also welcome your views about our website and our Privacy Policy.