Complaints/Comments/Compliments Procedure for Service User of Kingswell Support Services Ltd

Feedback and Complaints

Please find below three versions of the same Complaints and Feedback procedure.

  • Choice 1: Procedure in Standard English
  • Choice 2: Procedure in Plain English
  • Choice 3: BSL translation of the Plain English Procedure which is coming soon

 If you want to give us feedback, compliment or complaint, you have four options

  1. Email Kingswell on [email protected]
  2. Complete the form below
  3. Send us a video message (WhatsApp, Glide, iMessage) in BSL or spoken English to: 07503 511524
  4. Corvette Silo is the Managing Director of Kingswell and she is responsible for dealing with all feedback and complaints. You can arrange to meet her face to face to discuss any feedback. Can be contact on [email protected] or SMS 07503 511524

When you have read the procedures or watched the video and if you are still not clear, please contact us and we will endeavour to help you.

Complaints Form